FAQs

If you are unhappy with your purchase you can return it to us in its original condition within 30 days of the date you received it, unopened and with any seals and shrink wrap intact.

We will issue a full refund (within 30 days) for the total price you paid at the time of purchase, but not the costs incurred for returning the goods to us.

Prior to returning the goods, please email our Distribution Centre (using our 'Contact Page' Returns Department).

Remember to quote your Order Reference Number and state your reason for wanting to make the return. We will then supply you with the returns procedure.

If, within a reasonable period of time, you find a fault with the goods received then we will offer either a replacement or full refund (within 30 days).

In either case we will request for the faulty goods to be returned to us for which we will refund the costs incurred.

Prior to returning the goods, please email our Distribution Centre (using our 'Contact Page' Returns Department).

Remember to quote your Order Reference Number and state your reason for wanting to make the return. We will then supply you with the returns procedure.

If, within 30 days of receipt of your order, you realise that we have sent you the wrong goods, we will offer either a replacement or full refund (within 30 days).

In either case we will request for the goods to be returned to us for which we will refund the costs incurred.

Prior to returning the goods, please email our Distribution Centre (using our 'Contact Page' Returns Department).

Remember to quote your Order Reference Number and state your reason for wanting to make the return. We will then supply you with the returns procedure.

An email is always sent confirming when a parcel has been despatched. From this point you might like to refer to our Shipping & Delivery section for expected delivery lead times. If your order has not been delivered within these guidelines please check with your local post office first. Occasionally a parcel may be too large to fit through a letter box, under which circumstances it is usually held at your local post office. If that proves unsuccessful then please contact us here by using the 'Order Enquiry' option.

Please note:

• We do pre-sell products, sometimes up to four weeks prior to the release date. Release dates of all titles are published on each individual product page. All pre-orders are despatched the moment we receive our initial delivery from the supplier.
• Occasionally some products go out of stock at very short notice.
• Items can get lost in the post.

Whatever the circumstances, if you are concerned about an order you have placed, please contact us using the 'Order Enquiry' option. We will endeavour to resolve any issues to your complete satisfaction.

Yes. After placing an order through our website, you then have a 7 day cooling off period. If during this 7 day period you wish to cancel your order then please email our Distribution Centre. Remember to quote your Order Reference Number. If the order has not been despatched, we will simply cancel the order. If the order has been despatched, we will then request that you return the goods to us unopened and with any seals and shrink wrap intact. We will then process a full refund (within 30 days) for the initial cost of the order plus the cost incurred for returning the goods to us.

If you are looking for actual sporting footage, such as a complete game of football or rugby, then the answer is no. Sky Sports only has the TV broadcast rights to the sport they show and not the rights which would enable them to release the footage on DVD.

IMG is the company who owns the necessary rights to a vast amount of sports footage and may offer such a service. They can be contacted here:

http://www.imgworld.com/home/default.sps

Failing that, we would recommend that you contact the club(s) involved directly, or the relevant governing body of the sport that you are requesting.

If you are trying to obtain any other type of broadcast footage then please contact Sky Sports directly:

http://home.skysports.com/contactus/

For all UK orders delivery is totally free.

For overseas orders our postage rates are as follows:

Countries within the EU and The Rest of Europe

Orders will be charged £2.50 for the first item and £1.50 for each subsequent item.

The Rest of the World

Order will be charged £3.50 for the first item and £2.50 for each subsequent item.

Can I place an order over the telephone?

Yes. We appreciate that some of our customers would prefer to place an order over the telephone. We have an order line which you can call on 0870 420 8133. All calls are charged at the National Rate.

Will the DVDs play outside the UK?

This is very important, and particularly relevant to customers from North America, who will not be able to view our DVDs unless they have a DVD player which can play Region 0 or 2 DVDs, and a TV which can receive the PAL TV signal.

We are pleased to offer these comprehensive guidelines (which we believe to be correct, although we do not accept responsibility for the accuracy of this information), but strongly advise that if you are in any doubt you consult your local electrical retailer for advice before making a purchase.

However, we are advised that all of our DVDs will function in the UK, Europe, Japan, South Africa and the Middle East.

There are two considerations when purchasing a DVD:

1. The Region Coding.
2. The TV signal.

Your own DVD player and Television must be compatible with both of these in order to view the DVD.

Region Coding

All the DVDs sold through the Sky Sports DVD shop are either Region 2 or Region 0 and use the PAL TV signal.

PAL Region 2 DVDs are compatible with DVD players in the UK, Europe, Japan, South Africa and the Middle East. And because they use the PAL TV signal, they are also compatible with televisions in these countries too.

As a complete guide, we are reasonably certain (although we do not accept responsibility for the accuracy of this information) that the PAL Region 2 DVDs will play in the following countries: Albania, Andorra, Austria, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Syrian Arab Republic, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vatican City State, Yemen and Yugoslavia.

PAL Region 0 DVDs are compatible with all modern DVD players worldwide but not necessarily compatible with your TV. You must have a TV which can receive the PAL TV signal.

We believe (although we do not accept responsibility for the accuracy of this information) that the PAL Region 0 DVDs will play in the following countries:

Abu Dhabi, Afghanistan, Albania, Algeria, Angola, Argentina, Ascension Island, Australia, Austria, Azores, Bahrain, Bangladesh, Belgium, Bosnia Herzegovina, Botswana, Brunei, Cameroon, Canary Islands, Cape Verde, Cayman Islands, China (Peoples Republic), Christmas Island, Cook Island, Croatia, Cyprus, Czech Republic, Denmark, Dubai, Easter Island, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Finland, France, Gambia, Gaza & West Bank, Germany, Ghana, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Holland, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Liechtenstein, Luxembourg, Macao, Macedonia, Madeira, Malawi, Malaysia, Maldives, Malta, Montenegro, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Norfolk Island, Norway, Oman, Pakistan, Papua New Guinea, Paraguay, Poland, Portugal, Qatar, Sardinia, Seychelles, Sierra Leone, Singapore, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Thailand, Tonga, Tristian Da Cunah, Turkey, Uganda, United Arab Emirates, United Kingdom, Vanuatu, Vatican City State, Yemen, Yugoslavia, Zambia, Zanzibar, and Zimbabwe.

Television Signal

The two main television signals used around the world are PAL and NTSC. All our DVDs use the PAL signal and this cannot be viewed by televisions in NTSC areas such as the USA and Canada.

Please remember; we strongly advise that if you are in any doubt you consult your local electrical retailer for advice prior to making a purchase.

Unfortunately, no. None of the UK suppliers produce the NTSC format, suitable for North America - the reason being one of cost. The initial set-up costs are considered to be prohibitive when weighing up potential sales against these initial manufacturing costs.